Frequently Asked Questions

Here are our FAQ's

When looking for a moving and storage option or removal service – you’re bound to have questions! See below for our list of most asked questions and see if you can find the answers you’re looking for.

If you have any other queries – give our friendly team a call or send us an email – info@ukpods.co.uk

 

How long will it take for my container to be delivered to my new location?

Delivery time depends on a variety of factors, which include availability of delivery vehicles and the distance to the delivery location. PODS scheduling technology provides the flexibility to meet your moving needs.

What if I need to access my contents while they’re in storage?

You can schedule access to your container by contacting member of the customer care team. All we ask is for 24 hours notice when you wish to access your PODS container and you can have access 24 hours a day 7 days a week, 365 days a year. There is no additional charge for this service.

When do I have to pay?

Usually, we charge the initial delivery/transport fee and 1st 4 weeks of storage up to 5 days in advance of delivery. Depending on the service full payment may be required 5 days before your booking or in advance of this depending on your service and our availability. We charge your 4 weekly fees every 4 weeks from the date that the container was delivered.

If necessary, will I be able to change my payment method later?

You can always call a member of the team and change your card details.

How do I get my account balance?

You can call our customer service team on 0161 884 3366 at any time with any concerns or queries or if you need to know your account balance.

If I cancel the order do I get my money back?

You must give at least 3 days notice to cancel the order or a cancellation fee will be charged. We do ask that if you are going to cancel that you do so by calling PODS at least 3 days before your scheduled delivery to avoid charges. Failure to give the adequate notice may incur your delivery fee to be held. When cancelling your order you must call and speak to a member of the team.
If you cancel and give at least 3 days notice then your payment will be fully refunded.

How do I get copies of all my bills?

Your invoices are emailed at least 10 days prior to them being due or you can request a paper copy of your invoices. Call our customer service team on 0161 884 3366 if you have any queries or questions.

Do you prorate/refund for unused days or weeks?

PODS does refund any full unused weeks after your initial 4 weeks of hire. We offer excellent value and will work with you when scheduling to take advantage of the payment cycle to minimise the stress in scheduling your move.

What day is my storage rent due?

PODS storage rent is due on the day the container is delivered (we usually take payment 5 days prior to delivery) and continues on a 4 week payment cycle thereafter until you have finished using the container. We accept most major credit cards and online payment as well as BACS and standing orders.

How can I make a payment?

PODS accept most major debit and credit cards and payment via standing order or BACS. PODS’ payment cycle begins on the day of initial delivery and continues so the payment is due every 4 weeks thereafter.
We also ask that you set up a direct debit for ongoing storage payments and a link will be emailed to you to do this upon booking.

How long do I have to load or unload the container?

We allow 4 hours for you to load your container, which is normally more than enough time. We can extend this, if required.

Will PODS load the container for me?

PODS can arrange for either the loading or unloading of your container, or we can provide both. Our flexible scheduling allows for adequate time to load the PODS container at your leisure. Our packing services page can provide additional details.

If I can’t fill an entire container, what do I do?

PODS containers are designed to allow for partial household loads. There are eye hooks for tie downs every 4 feet and throughout the container that permit securing the load.